Live view
See what they see, then talk to them about it
Watch a player's game from the panel or your phone, with no screen share to set up and nothing for them to accept. If something needs saying, call them: it rings in their game and you talk, staff to player.
Nothing to install and nothing to agree to
It is the resource already on your server. A player does not need OBS, a Discord call or a working microphone, and cannot cut the feed when it gets inconvenient.
Three at once, and the map to pick them from
Watch up to three players side by side, chosen off a live map of your server. The one driving the wrong way down the motorway is easier to spot than to describe.
A call, not a DM
Your voice in their game, while they are standing in the thing you are asking about. Far fewer arguments end up in your Discord tickets.
Watching is itself on the record
Who watched whom, when, and for how long. Staff powers that nobody can audit are the ones that get misused.
All of it comes with the same install
There is nothing to add on and nothing per member of staff. The free plan seats 3 and keeps 30 days of history; Pro seats everybody, keeps 12 months, and adds live view and calls.
Next
Bans and appeals
Bans that survive a new account, and appeals you can actually read.
Try live view and calls on your own server
Sign in with Discord, add your server, and drop one resource into it. Free for 3 staff, and nothing to cancel if it is not for you.