Terms of Service

1. Who we are, and what this covers

FiveStaff is operated by Hydra Labs ("we", "us", "our"). These terms are an agreement between us and you, and they govern your use of:

• the FiveStaff website at fivestaff.gg;
• the staff panel, and the FiveStaff apps for iOS and Android once they are released;
• the FiveStaff resource you install on your FiveM server, and the loader that keeps it up to date;
• the FiveStaff Discord bot; and
• the ban appeal portal we host for your players.

We call all of that the service.

2. Agreeing to these terms

You agree to these terms when you sign in to FiveStaff, add a server, or install the resource — whichever happens first. If you do not agree to them, do not do any of those things.

You must be old enough to hold a Discord account under Discord's own terms, and at least 13 years old. If you are agreeing on behalf of a server, a community or a company, you confirm you are allowed to commit them to these terms, and "you" means them as well as you.

3. What the service is, and what it is not

FiveStaff is a tool for the staff of a FiveM server: it keeps records of players, takes reports from them, carries out staff actions, and gives your team the information to make decisions. It is not an anti-cheat, it does not moderate your server for you, and it does not decide who is banned — your staff do, using it.

We may change, add to or remove parts of the service. Where a change removes something you are paying for, we will tell you before it happens and you may cancel for a refund of what you have paid for the period you have not had.

4. Your account, your staff and your server

You sign in with Discord, so keeping your Discord account secure is how you keep your FiveStaff account secure. Turn on two-factor authentication. Tell us promptly, in a ticket in our support Discord , if you think somebody has got into your account.

You decide who on your team gets an account and what each of them can do. Anything your staff do with the powers you gave them is treated as done by you, and the record of it is kept against their name. You are responsible for:

• who you make staff, and what powers you give them;
• removing somebody's access when they leave your team;
• the decisions your staff make about your players; and
• the server key we issue you, which must not be shared or published.

5. Your players' data, and who is responsible for it

The service collects information about the people who play on your server: the identifiers their game connects with, the names they use, what they do in game, and what your staff record about them.

For your server's own data, you are the data controller and we are your processor. It is your data, collected for your purposes, and we handle it on your instructions. Our Privacy Policy and the list of who processes it set out how, and together with these terms they form our data processing agreement with you. We also act as a controller in our own right for a small number of things — your staff accounts, billing, security, and any data shared between servers as described in clause 9.

You confirm that:

• you have the right to collect what your server collects, and to have us process it;
• your server rules tell your players, before they play, that staff may watch their game and listen in a call, and what is recorded about them. Live view is only available on a server that has acknowledged this, and it is the one thing on this list we will ask you to confirm;
• you will answer your players when they ask what you hold about them, and we will help you do so; and
• you will not use the service to collect anything you have no lawful reason to collect.

6. What you may not do with it

Our Acceptable Use Policy is part of these terms. In short: do not use FiveStaff to break the law, to harass or expose anybody, to watch players for reasons that are nothing to do with running your server, or to attack the service itself.

7. The software you install

We grant you a non-exclusive, non-transferable licence to install and run the FiveStaff resource on the servers you have added to your account, for as long as your account is in good standing. You may not sell it, give it away, publish it, take it apart to work out how it is made, or change it so it reports to anything other than us.

The resource runs on your machine, under your control. You are responsible for your game server, its other resources and its data, and for backing it up.

8. Plans, paying, and cancelling

• Per server. A paid plan covers one server. A network of servers pays per server.
• Staff are not metered. A paid plan seats as many staff as you need, subject to the fair-use ceiling described on the pricing page.
• Payment. Subscriptions are taken by Stripe, in advance, monthly, quarterly or annually. They renew automatically until you cancel. We never see your card details.
• Cancelling. Cancel from the panel at any time. Your plan then runs to the end of the period you have paid for and is not renewed. We do not pro-rate a part-used period.
• Price changes. We will give you at least 30 days' notice before a price change affects a renewal. You may cancel before it takes effect.
• Going back to free. If a paid plan ends, you keep your account. As many staff as the free plan seats keep theirs, longest-serving first; the rest are deactivated rather than deleted. How far back your history goes drops to the free plan's period, and we will tell you by email, in the panel and by push before anything older is removed.
• Non-payment. If a payment fails we will try again and tell you. If it stays unpaid we may move the server to the free plan.
• Tax. Prices are exclusive of any tax that applies, which is calculated and shown at the checkout.

If you are buying as a consumer

If you are not buying this for a business, you normally have 14 days to change your mind about a digital service. By starting a paid plan you ask us to give you access straight away, and you accept that you lose that right once we have. This does not affect your rights if the service is faulty or not as described.

9. The shared ban list

We run an optional list of identifier hashes for players banned for the most serious things, which a server can choose to subscribe to and contribute to. It is off unless you turn it on. When it is on, the hashes from your most serious bans may be shared with other servers that have also turned it on, along with the category of the ban — never your players' names, your staff's names, your server's name or the text of the ban reason. You can turn it off at any time, and we remove your contributions when you do.

10. What belongs to whom

FiveStaff, its software, its design and its name belong to us. Your server's data belongs to you. Nothing in these terms gives either of us rights over the other's.

We may use your server's name and logo to say that you use FiveStaff. Tell us in our support Discord if you would rather we did not, and we will stop.

11. Suspension and ending this agreement

You can stop using FiveStaff at any time, and delete your server and its data from the panel.

We may suspend or close an account where:

• these terms or the Acceptable Use Policy are being broken;
• an account is being used to harm somebody, or to attack the service;
• payment has failed and stayed unpaid; or
• we are required to by law.

Where it is reasonable to do so we will warn you first and give you a chance to put it right. Where the harm is serious or ongoing, we may act immediately and tell you afterwards. If we close your account other than for a serious breach, you can ask us for your data for 30 days afterwards, and we will refund the unused part of any period you have paid for.

12. Availability and support

We work hard to keep the service up, but we do not promise it will never be unavailable. We may take it down for maintenance, and will give notice where we can.

The part that matters most is designed to survive us: your server keeps its own copy of your ban list, and the resource ships with one inside it, so banned players stay out while the service is unreachable.

Support is in our support Discord , on a reasonable-endeavours basis. We do not offer a guaranteed response time unless we have agreed one with you in writing.

13. What we do not promise

Except as these terms say, and to the extent the law allows, the service is provided as it is. We do not promise it will be uninterrupted, error free, or that it will find every cheater or settle every dispute on your server.

FiveStaff depends on FiveM, which is not ours. If Cfx.re or Rockstar Games change or withdraw something FiveStaff relies on, we will do what we reasonably can, but we are not responsible for their decisions.

14. Who is liable for what

Nothing in these terms limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation; or
• anything else that cannot be limited by law.

Subject to that, and to the extent the law allows: we are not liable for loss of profit, loss of business, loss of goodwill, or for anything that was not a foreseeable result of our breaking this agreement; and our total liability to you in any twelve-month period is limited to the greater of the amount you paid us in that period and £100.

If you are a consumer, you have legal rights that these terms do not affect, and this clause does not limit them.

15. If somebody complains about your server

If you are using FiveStaff for a business, you agree to cover our reasonable costs if a third party brings a claim against us because of how you used the service — in particular because of what your server collected about a player, or what your staff did with it. This does not apply to consumers.

16. Changes to these terms

We may change these terms. If a change matters to you — anything about price, your data, or what you are allowed to do — we will tell you by email and in the panel at least 30 days before it takes effect, and you may cancel before then. Smaller changes take effect when we publish them, and the date at the top of this page always says which version is current.

17. The law that applies

These terms are governed by the law of England and Wales, and a dispute may be brought in the courts of England and Wales. If you are a consumer living elsewhere in the UK, you can also bring a claim in the courts of the part of the UK you live in, and you keep the protection of the mandatory law there.

If a clause of these terms turns out not to be enforceable, the rest still stands. If we do not enforce something straight away, we have not given it up.

18. Getting in touch

Ask in our support Discord (discord.gg/hydralabs) about anything on this page or about the service. Open a ticket there for anything you would rather not say in public.